Frequently Asked Questions Mobile Car Check App

1. Go to https://www4.macadam.eu/
2. Click on ‘I forgot my password’.
3. You will receive an email with a link to reset your password.
4. After setting your password, you can log in with your new password.

1. Look in your inbox under ‘Focused’ and ‘Other’ to see if the email is there.
2. Look in your mailbox spam folder(s) to see if the email is there.
3. Repeat the ‘I forgot my password’ procedure and make sure you enter your email address correctly.

Your username is the email address you registered with.

Open your phone and make sure you have internet, preferably wi-fi or 4G. Go to the AppStore if you have an Apple phone or go to the PlayStore if you have an Android phone.

The app can also be found by clicking on this link:

• Download app for Iphone
• Download app for Android

Enter the word ‘Macadam’ in the search bar and click on ‘search’. Download the app called ‘Mobile Car Check’ with the green and white icon. After it downloads, open the app and log in with your email address and password.

Once all steps have been successfully completed, the app will download the source data and update it to the latest version. This ensures that the app is up to date.

1. The Mobile Car Check app is available in the Apple AppStore and in the Android PlayStore. The Mobile Car Check app is not available for operating systems other than Apple and Android. If you have an Apple or Android phone, proceed to step 2.
2. Open your phone and make sure you have internet, preferably wi-fi or 4G. Go to the AppStore if you have an Apple phone or go to the PlayStore if you have an Android phone.

The app can also be found by clicking on this link:

• Download app for Iphone
• Download app for Android

Enter the word ‘Macadam’ in the search bar and click on ‘search’. Download the app called ‘Mobile Car Check’ with the green and white icon.

1. Check to see if you have an internet connection. If you don’t, establish an internet connection with wi-fi or mobile internet. If you are connected via mobile internet, but the internet isn’t working, see whether you still have enough MBs in your bundle. Also make sure your phone isn’t accidentally in airplane mode and wi-fi and/or mobile internet aren’t switched off.
2. Make sure you are logged in with an active and functioning account in the AppStore or Playstore.
3. Make sure your phone meets the app’s minimum operating system requirements to work. The app works on an Apple phone from iOS 10.3 and on an Android phone from Android 4.0.3. These requirements can also be found in the AppStore or PlayStore. If your operating system does not meet these requirements, you will have to update it.
4. Make sure you have enough free memory on your phone to download the app. At least 80 MB of available space is needed on your phone. If this is not available, you will need to delete apps or data from your phone before you can install the app.

When downloading a single car check, your phone uses up to 0.5 MB plus 80 KB per photo from the previous car check.

When uploading a single car check, your phone uses up to 1 MB plus 80 KB per photo.

When downloading the source data, your phone uses about 3 MB. Depending on the linked customers and the number of car check points and required photos, it may be more.

To be able to download the app, you must have at least 80 MB of available space on your phone.

The app works on an Apple phone from iOS 10.3 and on an Android phone from Android 4.0.3. These requirements can also be found in the AppStore or PlayStore.

1. Check whether the Mobile Car Check app is up to date and if it isn’t, update it.
2. Everything you do on your phone uses working memory (RAM). When taking a picture in the app, your phone needs about 50 to 100 MB of working memory. If your free working memory is less than what is needed, the app will crash. To solve this problem, you can close the open applications on your phone. The fewer active applications, the more free working memory you will have.

If you have the font size on your phone set to large or maximum, buttons may fall outside the screen. The app works best with a normal font size.

If you can’t find an order for the vehicle you need to check, please contact us on info.netherlands@macadam.eu.

If you have an active account, have downloaded the app and are logged in, open the app. Enter the registration plate number (without dashes) of the vehicle to be checked under ‘Registration Plate’ and click on search in the screen that appears once the app is opened.

Click on ‘Start Car Check’ for the correct order.

The app will set up the car check. Afterwards, a screen will appear with the registration plate number, chassis number, make and model. This data was already entered and must not be altered. Then click on the orange ‘Next’ button.

You have now arrived at the screen with six zones of the car displayed. Each of these six zones have to be completed before you can click on the next one. For each zone you will be asked to take pictures or to do a check. For each zone, you can also register damage with a photo.

Once you’ve clicked on the ‘Interior’ zone, the app will switch to the camera to take pictures. Which photos need to be taken depends on the customer. Use the camera to focus on what you need to photograph (pictures below are an example). Click on the camera icon when you want to take the picture.

Then click on the ‘V’ icon to confirm that the photo is ok. If the photo is not good, you can click on ‘X’ to take the photo again.

After this you will be asked to enter the mileage and to perform any checks. The type of check depends on the customer. After everything has been done, you can click on the orange ‘Next’ button.

Damage can be registered in the screen that appears. This can be done in two ways:

• by clicking on the photo that was taken;
• via the ‘Add damage’ button

In both cases, you will arrive at the same screen. You need to select an item and specify what type of damage it is. Then you have to take a picture of the damage under ‘Take a picture’. If desired, additional comments can be entered. Then press ‘Done’.

When you have completed a zone, you will return to the screen with all zones of the vehicle (see step 4).
It is possible that the vehicle was already checked in the past. In that case, the app will show the damage from the previous car check with the photos from the previous car check. Then check if the damage is still present:

• If not present, click on ‘Repaired’;
• If still present, click on ‘Next’.

Once all zones have been completed successfully, they will all turn green and the bottom button will turn orange. Click on the ‘Next’ button.

A screen will appear with an overview of all checks and recorded damage. Click on the ‘Done!’ button.

The app will then retrieve your location and display it. This makes it clear where the car check took place. If the location is not correct, this can be adjusted manually by clearing the fields and entering the address manually. Then click ‘Done’ again.

As final step, a signature must be entered by you and the driver (if present). Your signature must be entered under ‘Inpsector signature’ and comments can be added if desired. Then click on ‘Done’.

The driver’s signature must be entered along with the driver’s name, email address, language (Dutch is the default language) and any comments from the driver. The driver will receive the digital report by email. The driver can indicate whether he/she agrees or disagrees with the car check. The driver can then enter his/her signature.
If no driver is present, click on ‘No counterparty’. When everything has been entered, you can click on ‘Done’. The car check has now been completed and a message appears that the car check will be uploaded and processed.

1. Check to see if you have an internet connection. If you don’t, establish an internet connection with wi-fi or mobile internet. If you are connected via mobile internet, but the internet isn’t working, see whether you still have enough MBs in your bundle. Also make sure your phone isn’t accidentally in airplane mode and wi-fi and/or mobile internet aren’t switched off.
2. Make sure the app is up to date by going to the AppStore or PlayStore. If it’s not up to date, please update the app.
3. Close the app to update the latest ‘source data’ to the most recent version.
4. Update your operating system to the minimum operating system requirements for the app:

• Apple telephone from iOS 10.3;
• Android telephone from Android 4.0.3.

1.  Click on the menu button with the three lines in the upper left-hand corner of the Mobile Car Check app.
2. Go to History
3. Look at the completed car checks and see whether there is a green or white cloud next to the car check. If there is a green cloud, the car check has been uploaded; if there is a white cloud, the car check hasn’t been uploaded yet.
4. If there’s a white cloud next to a car check , you have to close the app and restart it. The app will then restart and force the upload of the not yet uploaded car check.

Once the car check has been performed, it will be uploaded in the background. This usually takes several minutes. Once the upload is completed, you’ll receive a text message on your phone. Just to be sure, leave the app open until your car check has been uploaded.