Check to see if you have an internet connection. If you don’t, establish an internet connection with wi-fi or mobile internet. If you are connected via mobile internet, but the internet isn’t working, see whether you still have enough MBs in your bundle. Also make sure your phone isn’t accidentally in airplane mode and wi-fi and/or mobile internet aren’t switched off.
Make sure you are logged in with an active and functioning account in the AppStore or Playstore.
Make sure your phone meets the app’s minimum operating system requirements to work. The app works on an Apple phone from iOS 10.3 and on an Android phone from Android 4.0.3. These requirements can also be found in the AppStore or PlayStore. If your operating system does not meet these requirements, you will have to update it.
Make sure you have enough free memory on your phone to download the app. At least 80 MB of available space is needed on your phone. If this is not available, you will need to delete apps or data from your phone before you can install the app.
